Account and sign-in help

Use this page if you are waiting on approval, having trouble signing in, checking account status, or creating a Hub account for the first time.

New to the Hub? Start with Create your Integration Hub account — this page is for status, sign-in, and access troubleshooting.

What account status means

Submitted

Awaiting validation.

Active

Approved and ready.

Disabled

Needs review.

Status and access FAQ

Expand a topic for status, sign-in, and access answers. For a visual signup guide, use the Registration walkthrough below.

Account status: Submitted

ScanSource is reviewing your registration. Waiting is normal, not an error. You typically will not see entitled APIs, products, or organization credentials yet. Typical review: a few business days.

Account status: Active

Partnership and organization assignment are validated. Open Profile → Organization Subscription Information for organization credentials. Products and docs can appear for your organization.

Account status: Disabled

Access has been turned off (left company, wrong org, security, or cleanup). You will not see APIs or credentials. Contact your ScanSource account team or hub support.

What validation is (Submitted → Active)

ScanSource confirms affiliation with a partner in good standing, partner number match, email domain / identity fit, and correct entitlements. Validation is not instant API access at signup, and not a replacement for platform-provider setup.

Why can’t I see APIs or credentials?

Usually still Submitted; Active but not entitled; wrong sign-in method; or looking at Try it keys instead of organization credentials. When Active: Profile → Organization Subscription Information. Portal Primary/Secondary keys are for Try it only.

Partners — which sign-in and Sign up now?

Use Partner Sign In (Microsoft Entra External ID / B2C) — even if your company uses Microsoft 365. New users: Partner Sign In → Sign up now. Follow the Registration walkthrough below.

ScanSource employees — which sign-in?

Use ScanSource Employee Login on Sign in with your corporate work account (Microsoft Entra ID). Employees generally do not use partner self-registration — request portal access through your internal process first.

Used the wrong sign-in option

Sign out → Sign in → use the correct button. Do not keep creating accounts on both paths. Tell support which email and method you used for each attempt.

Do not switch sign-in methods

Switching methods creates a different identity. It will not show products or credentials from the other path. Sign out, return to Sign in, and use the correct button. Unsure → ask your ScanSource contact.

Can one login cover multiple partners?

No. One portal login maps to one partner organization. If you support multiple partners, use a separate account for each partner you integrate.

Stuck in Submitted

Confirm partner number and email domain. After a few business days, contact your account team with company name, partner number, registration email, and signup date. Do not create a second account unless support asks.

Registration walkthrough

Use these screenshots if you are creating a Hub account for the first time and want a step-by-step visual guide.

Partner Sign In (B2C) path. Labels in the product UI may vary slightly by environment.

1. Open Partner Sign In

On Sign in, choose Partner Sign In (not ScanSource Employee Login). That opens the partner identity experience for registration or return sign-in.

Confirm you are on the partner / B2C path before creating an account.

2. Choose Sign up now

If you do not have a hub account, choose Sign up now. If you already verified an account, sign in with that email and password.

3. Verify your email address

Enter a business email you can access — preferably your company domain so ScanSource can match your partner record. Choose Send verification code, then continue when the code arrives. Personal email domains often slow or block validation.

4. Enter the verification code

Enter the code from your inbox and choose Verify code. If the code expired, choose Send new code and try again. Use the same email throughout signup.

5. Complete your profile

Set your password, first name, and last name. Enter your customer or supplier number exactly as it appears on your ScanSource partner record — used for organization assignment. Then choose Create.

6. Check Profile status

After sign-in, open Profile and find your account status. Submitted means validation is in progress. Active means your organization resources can appear. Disabled means contact support — do not create duplicate accounts without guidance.

7. Wait for approval

While status is Submitted, ScanSource validates your organization and relationship. Waiting a few business days is normal. You typically will not see entitled products or organization credentials yet.

8. Sign in after approval

When status is Active, sign in with the same Partner Sign In method you used to register. Then open Profile, Your integration next steps, or the journeys and platforms for your role.

Still need help?

Before contacting support, confirm:

• Correct sign-in method

• Account status in Profile

• Registration email address

• Organization information

• What you expected to see

Partners, suppliers, resellers, and customers: contact your ScanSource account team, or email b2bsupport@scansource.com. Include company name, partner number, registration email, status in Profile, and what you cannot see.

ScanSource employees: use internal IT / API platform support with your work email and requested use case.

Do not send passwords, client secrets, or subscription keys by email.